Delivery Information

Delivery & Returns

We will send the purchased goods to you as soon as possible after we receive your order but we cannot be responsible for delay in delivery for any cause out of our control.

Your order will normally be dispatched within 24-48 hours if you place it between Monday and Friday. Any orders received on weekends or public holidays will be processed the next working day.

The following delivery options are currently available:


Delivery option

Price

Estimated delivery time

First Class UK delivery (for orders under 1 kg) Tracked and Signed

First Class UK delivery (for orders under 2 kg) Tracked and Signed

£4.55

£6.55

Next Working Day

Next Working Day

Second Class UK delivery (for orders under 2 kg) Tracked and Signed

£4.00

2-5 working days

Weight Based Shipping (for orders under 4 kg)

Weight Based Shipping (for orders from 4 kg to 6 kg)

£6.50

£10.50

2-5 working days

2-5 working days

First Class UK delivery (for orders under 1 kg)  Standard

First Class UK delivery (for orders under 2 kg)  Standard

Second Class UK delivery (for orders under 2 kg)  Standard

£3.55

£5.55

£3.00

Next Working Day

Next Working Day

2-5 Working Days

Airmail European delivery* (see the list of countries below):

  

Standard European Delivery (for orders under 2 kg) Tracked and Signed

 £15.25

5-14 working days

Standard European Delivery (for orders under 1 kg) Tracked and Signed

£12.55

5-14 working days

Airmail Worldwide delivery (for orders under 1 kg) Tracked and Signed

£18.50

5-14 working days

Airmail Worldwide delivery (for orders under 2 kg) Tracked and Signed

£21.10

7-21 working days

All UK orders are sent via Royal Mail.

All European and Worldwide orders are sent via Royal Mail Airmail.

*PLEASE NOTE: Avril nail polishes, Alba Botanica Aerosol Sprays and A'kin Dry Shampoo can only be sent within the UK.

                            For all international orders there is a 2kg limit. If your order is over 2kg, it will be cancelled and fully refunded.

European delivery covers the following countries:

Albania,  Andorra, Armenia, Austria (EU), Azerbaijan, Azores (EU), Balearic Islands (EU), Belarus, Belgium (EU), Bosnia Herzegovina, Bulgaria (EU), Canary Islands, Corsica (EU), Croatia (EU), Cyprus (EU), Czech Republic (EU), Denmark (EU), Estonia (EU), Faroe Islands, Finland (EU), France (EU), Georgia, Germany (EU), Gibraltar (EU), Greece (EU), Greenland, Hungary (EU), Iceland, Irish Republic (EU), Italy (EU), Kazakhstan, Kosovo, Kyrgyzstan, Latvia (EU), Liechtenstein, Lithuania (EU), Luxembourg (EU), Macedonia, Madeira (EU), Malta (EU), Moldova, Monaco (EU), Montenegro, Netherlands (EU), Norway, Poland (EU), Portugal (EU), Romania (EU), Russia, San Marino, Serbia, Slovakia (EU), Slovenia (EU), Spain (EU), Sweden (EU), Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State.

We will send you a confirmation email once your order is dispatched. After that you should normally receive your order within estimated shipping time. However some delays in the Royal Mail services are possible especially during festive seasons.

*PLEASE NOTE: WE  WILL NOT TAKE RESPONSIBILITY FOR ANY IMPORT TAXES OR DUTIES IN THE DESTINATION COUNTRY. ANY CUSTOMS CHARGES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER AND YOU WILL NEED TO PAY IT DIRECTLY TO THE LOCAL CUSTOMS AUTHORITIES.

IF YOU HAVE ANY QUERIES REGARDING IMPORTS TAXES OR DUTIES, YOU SHOULD CONTACT YOUR LOCAL CUSTOMS SERVICES BEFORE PLACING YOUR ORDER.

If you have any further questions please contact us