Delivery Information
HOW SOON WILL I RECEIVE MY ITEM?
Orders are processed within 24 hours of payment and are typically dispatched daily Monday to Friday, excluding bank holidays, up to 3 p.m. Delivery times will vary according to the postage method selected at the checkout. You will be sent an email detailing your tracking number once your order has been dispatched. Unfortunately, we cannot deliver on a bank holiday, in this instance please expect your delivery on the next working day.
UK postage items are sent using Royal Mail delivery, which usually takes around 1-3 workdays. Europe Deliveries usually arrive within 3-10 workdays. Worldwide Deliveries usually arrive within 5-15 workdays.
DO I NEED TO SIGN FOR THE DELIVERY?
No, all orders are sent using standard services that have proof of delivery. If you are not available to get your parcel, you will be left a calling card telling you how you can collect it from your local sorting office or arrange a redelivery. You can call Royal Mail on 08457 950 950 to arrange redelivery.
WILL YOU DELIVER TO A DIFFERENT DELIVERY ADDRESS?
Please ensure that your correct delivery address is selected at checkout. If you require delivery to a different address, please add it to your BeautyCares account (under My Account > Address Book) and select this address at checkout, BEFORE paying for your order. Orders are dispatched rapidly upon receipt and we may not be able to change your address manually. We can deliver to your home or work address, however when using a work address please ensure that there will be someone trustworthy there to take receipt of the goods as they will be delivered to the location rather than the specific recipient.
WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?
We are a UK based company and ship worldwide to destinations where customs charges may apply. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel for both retail and wholesale orders. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. If in doubt, please contact your local customs office for current charges before you order, so you are not surprised by unexpected charges.
HOW ARE YOUR ITEMS PACKED?
We take great care when packing items. Parcels are plain (usually brown) mailing bags or boxes. Items are sent in their factory packaging and/or wrapped in tissue paper. All items are checked before dispatch.
I HAVE RECEIVED A FAULTY ITEM. WHAT SHALL I DO?
We want our customers to be delighted with their purchase, and we are always ready to help, so if you think there is a fault with your item please contact us immediately via our contact form so we can help.
I HAVE RECEIVED THE WRONG ITEM. WHAT SHALL I DO?
If you have received an incorrect item, please contact us immediately via our contact form and we will try to sort if out for you as soon as possible.
AN ITEM IS MISSING FROM MY ORDER. WHAT SHALL I DO?
We sometimes split orders at dispatch, so items may arrive separately. If you find that an item is genuinely missing then please contact us via our contact form.
I HAVEN'T RECEIVED MY ITEM. WHAT SHALL I DO?
Please allow 7 days for UK deliveries and 14 days for International deliveries. After this period please check at your local sorting office. If it is not at your sorting office and still not delivered after two weeks (or 28 days international) please contact us for assistance.
We are always here to help.
We will send the purchased goods to you as soon as possible after we receive your order but we cannot be responsible for the delay in delivery for any cause out of our control.
We will send you a confirmation email once your order is dispatched. After that, you should normally receive your order within the estimated shipping time. However, some delays in the Royal Mail services are possible especially during festive seasons.
Your order will normally be dispatched within 24-48 hours if you place it between Monday and Friday. Any orders received on weekends or public holidays will be processed the next working day.
The following delivery options are currently available:
Delivery option | Price | Estimated delivery time |
First Class UK delivery (for orders up to 2 kg) Tracked and Signed - insurance covered against loss or damage up to £50 | £5.55 | Next Working Day |
Second Class UK delivery (for orders up to 2 kg) Tracked and Signed - insurance covered against loss or damage up to £50 | £4.45 | 2-5 working days |
Weight Based Shipping (for orders up to 4 kg) Weight Based Shipping (for orders from 4 kg to 8 kg) | £6.70 £10.50 | 2-5 working days 2-5 working days |
First Class UK delivery (for orders up to 2 kg) Standard - insurance covered against loss or damage up to £20 Second Class UK delivery (for orders up to 2 kg) Standard - insurance covered against loss or damage up to £20 | £4.45 £3.35 | Next Working Day 2-5 Working Days |
International Tracked & Signed* (see the list of countries below): | ||
European Delivery (for orders up to 2 kg) | £14.05 | 5-14 working days |
European Delivery (for orders up to 2 kg) Tracked & Signed | £16.80 | 5-14 working days |
Worldwide Delivery (for orders up to 2 kg) | £33.70 | 7-21 working days |
All UK orders are sent via Royal Mail.
All European and Worldwide orders are sent via Royal Mail.
European delivery covers the following countries:
Albania, Andorra, Armenia, Austria (EU), Belgium (EU), Bosnia Herzegovina, Bulgaria (EU), Canary Islands, Croatia (EU), Cyprus (EU), Czech Republic (EU), Denmark (EU), Estonia (EU), Faroe Islands, Finland (EU), France (EU), Georgia, Germany (EU), Gibraltar (EU), Greece (EU), Greenland, Hungary (EU), Iceland, Irish Republic (EU), Italy (EU), Kosovo, Latvia (EU), Liechtenstein, Lithuania (EU), Luxembourg (EU), Malta (EU), Moldova, Monaco (EU), Montenegro, Netherlands (EU), Norway, Poland (EU), Portugal (EU), Romania (EU), San Marino, Serbia, Slovakia (EU), Slovenia (EU), Spain (EU), Sweden (EU), Switzerland, Vatican City State.
*PLEASE NOTE: WE WILL NOT TAKE RESPONSIBILITY FOR ANY IMPORT TAXES OR DUTIES IN THE DESTINATION COUNTRY. ANY CUSTOMS CHARGES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER AND YOU WILL NEED TO PAY IT DIRECTLY TO THE LOCAL CUSTOMS AUTHORITIES.
IF YOU HAVE ANY QUERIES REGARDING IMPORTS TAXES OR DUTIES, YOU SHOULD CONTACT YOUR LOCAL CUSTOMS SERVICES BEFORE PLACING YOUR ORDER.
If you have any further questions please contact us